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We will exchange or refund your purchase within 20 days of the original shipment date. Products must be unworn and in the same condition in which you received them.
To obtain a return authorisation, please contact us.
Please note,All returns and cancellations are subject to a 10% restocking fee , unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.
Where the item(s) is faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer.
Claiming the feeling of the products different from the imagination, will not be taken as a reason for return or refund.
Please note, that because sheepskin and leather are natural products, small marks cannot be considered a manufacturing fault. Such marks will not affect the performance of the footwear.
The most importance : Pls contact us for the return address befor you sent back the package,and you must info us the tracking number and tracking link in time ,if there is no return tracking number, we will not give refund or replace.
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Tracking
When we ship out your items,we will post the tracking number on our store ,you can find it at " Order Inquiry" . Pls remember your order number and tracking numbers, they are very important.
If there is No shipping information on the tracking links after 3days when order shiped, pls contact us in time, our service e-mail is : topcoachshop@gmail.com
Please note:
1.If the address you want us to send to is different from the address in your payment account, please notice us! Or, we'll send goods to the address in your account.
2.Track the goods in the next several days with the tracking # offered from us after we send the goods. Goods will arrive at your delivery office in about 10 days from your paying date. Please contact us, if you don't receive it on time. |
